Frequently Asked Questions

I Bought my Tickets But…

  • I need to reschedule

    To reschedule your tickets, please visit our Change of Date Request page.

    Dates and tickets are subject to availability. Requests must be made a minimum of 48 hours prior to your scheduled attendance time.

    Please note there is a $9.99 rescheduling fee per ticket in addition to any price differences between tickets.

    Last-minute Change of Date requests will not be honored.

  • I want to upgrade/downgrade.

    Please contact us at to upgrade your tickets prior to arrival.

    Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

  • I want to change the name on my tickets

    The name on your tickets is for buyer and COVID tracing info only, and there is no change of name required.

    Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

General Information

  • Hours of Operation

    December 6th – 19th
    Mon closed
    Tue closed
    Wed 5pm – 9:30pm
    Thu 5pm – 9:30pm
    Fri 4pm – 10:30om
    Sat 12pm – 10:30pm
    Sun 12pm – 7:30pm

    December 20th – 26th
    Mon 12 – 7:30pm
    Tue closed
    Wed closed
    Thu closed
    Fri closed
    Sat closed
    Sun 12pm to 5:30pm

    December 27th – January 2nd
    Mon 12pm – 5:30pm
    Tue 12pm – 3:30, 5pm – 8:30pm
    Wed 12pm – 5:30pm
    Thu 12pm – 5:30pm
    Fri 12pm – 5:30pm
    Sat closed
    Sun 12pm to 9:30pm

    Please ensure you arrive ten minutes before your event start time. 

    • Latecomers will only be admitted at the discretion of management and subject to availability
    • Please note there are two viewing sessions per time slot – you may be required to wait up to 20 minutes after your start time to enter Illusionarium (a waiting area will be available in the lobby)
  • About Magic Immersive

    Take a step into intrigue, mystery, and wonder with the world-premiere of Magic Immersive. A labyrinth of magical rooms transporting audiences to different decades in time, Magic Immersive takes you on an immersive journey through the evolution of magic as the world’s most famous illusionists share their deepest secrets. Conceived by British high-tech magician, Jamie Allan (iMagician), this is the first time audiences can marvel at the greatest illusions up close – all in a socially-distanced setting.

    Upon entry to the Magic Immersive experience, each socially distanced group journeys through time and place with truly unique encounters over their one-hour passage. Each of the four galleries integrated into the exhibition features a presentation that moves each group through the various ages and mysteries of magic spanning hundreds of years. While keeping a sense of mystery and adventure, Magic Immersive aims to allow the general public a peek behind the curtain to learn about the art of magic through spectacular effects and illusions in an up-close and personal experience.

    All guests will be required to visit all rooms under the careful orchestration of our Magic Guides. Magic Guides will be assigned to each group upon their arrival at Magic Immersive.

    Palais Royale

    Hosted by Harry Houdini in an incredible hologram experience, this will be a worldwide first using dual-layer 3D volumetric hologram technologies and methodologies to create incredible magic. You will be amazed at how Houdini can control your thoughts during this stunning interactive mind-reading experience!

    The Egyptian Hall

    You will travel back in time to the Golden Age of Magic to visit the Great Egyptian Hall in London. You will be amazed at this turn-of-the-century performance with incredible illusions and immersive room effects all themed around the rules of Magic, Levitation, Vanishings, Appearances, and much more!

    On-Air Studios

    Starring superstars of magic Penn & Teller. Celebrate the coming of age of the past five decades of magic on TV with an array of monitors in our On-Air Studios. You will even participate in a stunning illusion in your own hands and fool yourselves!

    Evo-lusion Theatre

    This ultra-modern venue takes you into a whole new world presenting a glimpse into the future of the evolution of magic and technology. This finale is the last stop in the Magic Immersive featuring high energy illusions surrounded by high res LED video technology and an immersive rousing soundscape of music. See amazing large scale illusions closer than ever before!

  • Location, Parking & Transit

    Magic Immersive is located at 360 North State Street. Chicago, IL 60654. Patrons may enter through the glass doors on State Street.


    The exhibit does not have dedicated onsite parking but there are a number of public parking lots nearby.

    400 N State St Parking – 350 ft – 1 minute walk to the venue


    The CTA stops within walking distance of the venue are:

    State/Lake – 0.3 miles north
    Brown Line
    Orange Line
    Green Line
    Purple Line
    Pink Line

    Merchandise Mart – 0.4 miles east
    Brown Line
    Purple Line

    Grand – 0.2 miles south
    Red Line


  • Accessibility

    The front entrance is accessible. It is on the same level as the sidewalk, at street level.

    Our exhibit is located on the 3rd and 4th floors, which are reached via two elevators. Both floors are wheelchair accessible. There is an elevator available to move between floors, otherwise the floors can be accessed via a flight of stairs. An attendant will be on-site to assist.


    Bathrooms are located on the 4th floor.


    ADA and paid parking are available on a first-come, first-served basis. There is elevator access to the venue.

    Sensory Advisory

    This exhibition contains bright lights that may cause discomfort for people with photosensitivity. Viewer discretion is advised.

    Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request.


    Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status. We do not make exceptions for those with exemptions at this time, face shields are not allowed.

    Service Animals

    Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals.

    Seating and Mobility Aids

    VIP and Premium tickets come with seating in each room. Basic tickets are standing room only.

    Wheelchairs, walkers, and scooters are all permitted. We presently do not have any mobility aids available for rent on site.

  • Prohibited & Permissible Items

    We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

    Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.

    Strollers are not permitted within Magic Immersive. This includes children’s wagons and buggies.

    • Backpacks and duffle bags
    • Paints and aerosols
    • Indelible markers
    • Weapons of any type
    • Outside food and beverages (including alcohol)
    • Food of any type is not permitted in the gallery
    • Any item deemed by exhibit security or venue management to be inappropriate
    • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
    • Camping chairs
    • Strollers
    • Cameras (still and video)
    • Tripods
    • Walkers, mobility scooters, and other mobility aids
    • Service animals

    Prohibited items will not be stored by venue management or on-site.

    Magic Immersive reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at for more information.

  • What Ages Is Magic Immersive Recommended For?

    We recommend Magic Immersive for ages 5 and up. That being said, we do not believe the experience is suitable for children under the age of 3. As such, children under this age will not be admitted.

    Please contact us at if you have any questions.


  • COVID-19 Update

    Updated: Dec 24th, 2021

    In order to ensure safety of all our patrons and staff, effective December 26th Magic Immersive will require all patrons 18 years and older to be fully vaccinated with one of the World Health Organization approved COVID vaccines.

    All patrons 18 years and older will need to show proof of vaccination and a matching ID upon entry to Magic Immersive. Patrons with a valid medical or religious exemption from vaccination must provide written proof of the exemption, plus proof of a lab-based negative COVID-19 PCR test taken within 72 hours of the entry time, or a lab-based negative COVID-19 antigen test taken within 6 hours of the scheduled entry time.

    Proof of vaccination can be in the form of the original vaccination card or record, a clear photocopy of this card, or mobile phone photo, or a digital record provided by the administrator of the vaccine. It must show that you have completed your vaccination course. Proof of a negative covid test must show your name, the date and time of the test, the type of test taken and the results. These may be presented on paper or digitally.

    In compliance with the City of Chicago indoor mask mandate, all patrons must wear a proper face covering.

    If you have any further questions or concerns, please contact

    Thank you for your cooperation and understanding.

    Magic Immersive Team

    Safety is our number one priority for all guests attending Magic Immersive.

    Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status.

    To ensure your safety, and based on guidance from the CDC and other government agencies, our exhibition will operate with enhanced safety measures including:

    • Touchless hand sanitization stations placed throughout the venue
    • Plexiglass barriers at all payment locations
    • Contactless payment encouraged throughout the venue
    • Enhanced, regular cleaning throughout the day on each floor
    • Contact tracing for all staff and guests

    We will continue to closely monitor the situation daily, and adjust our safety measures accordingly, in readiness for our opening. Thanks for your patience and understanding during these challenging times.

    If you have any other questions, please contact

  • Mask Policy

    Fabric or disposable face masks that cover both, chin and nose are required for all staff and guests, regardless of your vaccination status.

Ticket Info

  • Ticket Prices

    VIP – $99.99
    Premium – $59.99
    Basic – $49.99


    VIP – $89.99
    Premium – $54.99
    Basic – $44.99

    Pricing includes a ticketing fee of $6.99 per ticket.

    Ticket prices are subject to change.

  • Ticket Types

    There are no refunds of tickets for the exhibit.

    Tickets are available online and directly at the box office on the day of the exhibit (subject to availability).

    VIP Tickets Include
    • Early access to the exhibit
    • Exclusive VIP pre-show magic trick
    • VIP seating
    • VIP souvenir laminate
    • Limited edition poster and souvenir laminate

    Experience time: 90 minutes

    Guests are asked to arrive 35 minutes before the scheduled start time, to experience pre-show magic.

    Premium Tickets Include
    • Limited edition poster
    • Standard admission
    • Premium seating

    Experience time: 60 minutes

    Guests are asked to arrive 15 minutes before the scheduled start time.

    Basic Tickets Include
    • Admission to main show and exhibit
    • Standing room only

    Experience time: 60 minutes

    Guests are asked to arrive 15 minutes before the scheduled start time.

    For further clarification, please read our terms and conditions.

  • Peak & Off-Peak

    This relates to pricing differences depending on the date and time selected.

    Off-Peak is generally Monday through Friday mornings and early afternoons.

    Peak is generally evenings and all-day Saturday and Sundays

    There are no refunds of tickets for this exhibit.